The purpose and overall: As a company, it’s crucial for us to get feedback from our clients, which is good for us to improve our service and also helps us to grow the business. In most of the cases, there isn’t a window for our clients to share their feedback. In order to get feedback, we have created this NPS for clients. Below will be the rules and tips about how to execute this […]
Author: thread
Projects – Asana and Harvest set up
Asana – Set up To register an Asana account 1. Go to Asana website: https://app.asana.com 2. Click “Sign up” 3. Use company email for joining Thread team in Asana and then verify email address. 4. Set up your profile Get started! 1. Add project 2. Choose a Blank Project (or you can choose the other default templates for exploring more possibilities) 3. Add project details – Create project 4. […]
Projects – Debriefs
Why we should do project debrief: For each project, we will do project debrief once the project is finished. The purpose is to go over again the whole project to know what we do well and what we need to do better in next time. This gives us a chance to learn from the each project and keep doing well in the future. How you could prepare the project debrief: Before […]
Our purpose
Our purpose is to deliver tangible value, contributing to the success of our clients and their businesses. We strive to make a positive difference to these clients, our team, to the industry and beyond!
Can you work on it tonight/this weekend, it’s urgent.
Very often we would have the client asking us, “This is very urgent, we need it by early tomorrow/next Monday. Please work overtime for it.” Before making any promises to the client, take a deep breathe. . Normally there are two reasons that the client is asking us to work over the weekend for it:.1. New project pops up from their manager and have a super tight timeline; 2. Something went wrong in the […]
Client ask you to print something < RMB 100
Quite often clients will ask us for small favours. We’re happy to run favours, but only once or twice, there are 2 options here. If a small company we can just add the money to a billing milestone. “no problem we’ll add this to your next invoice” If a large company with payment orders we should get a petty cash budget. “no problem we can do this for you this time, for future small […]
Tone of Voice
Our tone of voice is cheeky fun, yet business focused. We use clear language, we talk about results. We would say Hey, want to create a new brand that your customers tell their pets about? We use insight driven creative to produce results We wouldn’t say Consumer driven insight supported brand architectures built on proprietary rapid concurrent and irritative perpendicular to project process
1.3 Our Gifting Policy
Thread employees are allowed to accept gifts (who doesn’t like gifts!). . However, we are not allowed to offer or accept any excessive or extravagant hospitality and gifts. . For example, it’s mid-autumn festival and client gives you mooncake. This is awesome! Accept the gift with gratitude, and make it clear the gifts are for Thread team and not for the individual. Oppositely, it’s mid-autumn festival and client gives you a latest phone model. This […]
CRM SOP
This is the Standard Operating Procedure (SOP) for our Customer Relationship Management (CRM) tool Why do we need an SOP for our CRM? 1. Capture Everything No matter if it’s a lead or not, capture everyone in the CRM, this list is used for future marketing also ⬇ 2. Create a new person and company details No matter if it’s a lead or not, capture everyone in the CRM, this list is used for future […]
1.0 CORE VALUES
Our core values are as follows; 以下是我们的核心价值观： Support and respect one and other First and foremost, playing office politics, corporate bullying, inappropriate delegation of tasks or simply not respecting someone else’s time will not be tolerated. If you would step on someone to get further this is not the right company for you. 相互支持和尊重 首先，玩职场政治、参与公司霸权、不恰当的任务分配或不尊重别人的时间都是零容忍的。如果你为了个人发展而踩别人上位，那我们不适合你。 If it feels like work you’re doing it wrong If you’re here to earn some money and counting the minutes until […]